Rhetoric & Technical Communication
Rhetoric & Technical Communication
Toscano, Aaron, Ph.D., Associate Professor, Dept. of English

Resources and Daily Activities

  • Conference Presentations
    • PCA/ACA Conference Presentation 2022
    • PCAS/ACAS Presentation 2021
    • SEACS 2021 Presentation
    • SEACS 2022 Presentation
    • SEACS 2023 Presentation
    • South Atlantic MLA Conference 2022
  • Dr. Toscano’s Homepage
  • ENGL 2116-014: Introduction to Technical Communication
    • February 13th: Introduction to User Design
    • February 15th: Instructions for Users
      • Making Résumés and Cover Letters More Effective
    • February 1st: Reflection on Workplace Messages
    • February 20th: The Rhetoric of Technology
    • February 22nd: Social Constructions of Technology
    • February 6th: Plain Language
    • January 11th: More Introduction to Class
    • January 18th: Audience & Purpose
    • January 23rd: Résumés and Cover Letters
      • Duty Format for Résumés
      • Peter Profit’s Cover Letter
    • January 25th: More on Résumés and Cover Letters
    • January 30th: Achieving a Readable Style
      • Euphemisms
      • Prose Practice for Next Class
      • Prose Revision Assignment
      • Revising Prose: Efficiency, Accuracy, and Good
      • Sentence Clarity
    • January 9th: Introduction to the Class
    • Major Assignments
    • March 13th: Introduction to Information Design
    • March 15th: More on Information Design
    • March 20th: Reporting Technical Information
    • March 27th: The Great I, Robot Analysis
  • ENGL 4182/5182: Information Design & Digital Publishing
    • August 21st: Introduction to the Course
      • Rhetorical Principles of Information Design
    • August 28th: Introduction to Information Design
      • Prejudice and Rhetoric
      • Robin Williams’s Principles of Design
    • Classmates Webpages (Fall 2017)
    • December 4th: Presentations
    • Major Assignments for ENGL 4182/5182 (Fall 2017)
    • November 13th: More on Color
      • Designing with Color
      • Important Images
    • November 20th: Extra-Textual Elements
    • November 27th: Presentation/Portfolio Workshop
    • November 6th: In Living Color
    • October 16th: Type Fever
      • Typography
    • October 23rd: More on Type
    • October 2nd: MIDTERM FUN!!!
    • October 30th: Working with Graphics
      • Beerknurd Calendar 2018
    • September 11th: Talking about Design without Using “Thingy”
      • Theory, theory, practice
    • September 18th: The Whole Document
    • September 25th: Page Design
  • ENGL 4183/5183: Editing with Digital Technologies
    • August 24th: Introduction to the Class
    • August 31st: Rhetoric, Words, and Composing
    • Major Assignments for ENGL 4183/5183 (Fall 2022)
      • Rhetoric of Fear
    • November 16th: Voice and Other Nebulous Writing Terms
      • Finding Dominant Rhetorical Appeals
    • November 2nd: Rhetorical Effects of Punctuation
    • November 30th: Words and Word Classes
    • November 9th: Cohesive Rhythm
    • October 12th: Choosing Adjectivals
    • October 19th: Choosing Nominals
    • October 26th: Stylistic Variations
    • October 5th: Midterm Exam
    • September 14th: Verb is the Word!
    • September 21st: Coordination and Subordination
    • September 28th: Form and Function
    • September 7th: Sentence Patterns
  • ENGL 4275: Rhetoric of Technology
    • April 13th: Authorities in Science and Technology
    • April 15th: Articles on Violence in Video Games
    • April 20th: Presentations
    • April 6th: Technology in the home
    • April 8th: Writing Discussion
    • Assignments for ENGL 4275
    • February 10th: Religion of Technology Part 3 of 3
    • February 12th: Is Love a Technology?
    • February 17th: Technology and Gender
    • February 19th: Technology and Expediency
    • February 24th: Semester Review
    • February 3rd: Religion of Technology Part 1 of 3
    • February 5th: Religion of Technology Part 2 of 3
    • January 13th: Technology and Meaning, a Humanist perspective
    • January 15th: Technology and Democracy
    • January 22nd: The Politics of Technology
    • January 27th: Discussion on Writing as Thinking
    • January 29th: Technology and Postmodernism
    • January 8th: Introduction to the Course
    • March 11th: Writing and Other Fun
    • March 16th: Neuromancer (1984) Day 1 of 2
    • March 18th: Neuromancer (1984) Day 2 of 2
    • March 23rd: Inception (2010)
    • March 25th: Writing and Reflecting Discussion
    • March 30th & April 1st: Count Zero
    • March 9th: William Gibson’s Neuromancer (1984)
  • ENGL 6166: Rhetorical Theory
    • April 12th: Knoblauch. Ch. 4 and Ch. 5
    • April 19th: Jacques Derrida’s Positions
    • April 26th:  Feminisms and Rhetorics
    • April 5th: Knoblauch. Ch. 3 and More Constitutive Rhetoric
    • February 15th: Isocrates (Part 2)
    • February 1st: Aristotle’s On Rhetoric Books 2 & 3
      • Aristotle’s On Rhetoric, Book 2
      • Aristotle’s On Rhetoric, Book 3
    • February 22nd: St. Augustine’s On Christian Doctrine [Rhetoric]
    • February 8th: Isocrates (Part 1)-2nd Half of Class
    • January 11th: Introduction to Class
    • January 18th: Plato’s Phaedrus
    • January 25th: Aristotle’s On Rhetoric Book 1
    • March 15th: Descartes, Rene, Discourse on Method
    • March 1st: Knoblauch. Ch. 1 and 2
    • March 22nd: Mary Wollstonecraft
    • March 29th: Second Wave Feminist Rhetoric
    • May 3rd: Knoblauch. Ch. 6, 7, and “Afterword”
    • Rhetorical Theory Assignments
  • ENGL/COMM/WRDS: The Rhetoric of Fear
    • February 14th: Fascism and Other Valentine’s Day Atrocities
    • February 21st: Fascism Part 2
    • February 7th: Fallacies Part 3 and American Politics Part 2
    • January 10th: Introduction to the Class
    • January 17th: Scapegoats & Conspiracies
    • January 24th: The Rhetoric of Fear and Fallacies Part 1
    • January 31st: Fallacies Part 2 and American Politics Part 1
    • Major Assignments
    • March 7th: Fascism Part 3
  • LBST 2212-124, 125, 126, & 127
    • August 21st: Introduction to Class
    • August 23rd: Humanistic Approach to Science Fiction
    • August 26th: Robots and Zombies
    • August 28th: Futurism, an Introduction
    • August 30th: R. A. Lafferty “Slow Tuesday Night” (1965)
    • December 2nd: Technological Augmentation
    • December 4th: Posthumanism
    • November 11th: Salt Fish Girl (Week 2)
    • November 13th: Salt Fish Girl (Week 2 con’t)
    • November 18th: The Hitchhiker’s Guide to the Galaxy (Part 1)
      • More Questions than Answers
    • November 1st: Games Reality Plays (part II)
    • November 20th: The Hitchhiker’s Guide to the Galaxy (Part 2)
    • November 6th: Salt Fish Girl (Week 1)
    • October 14th: More Autonomous Fun
    • October 16th: Autonomous Conclusion
    • October 21st: Sci Fi in the Domestic Sphere
    • October 23rd: Social Aphasia
    • October 25th: Dust in the Wind
    • October 28th: Gender Liminality and Roles
    • October 2nd: Mary Shelley’s Frankenstein
    • October 30th: Games Reality Plays (part I)
    • October 9th: Approaching Autonomous
      • Analyzing Prose in Autonomous
    • September 11th: The Time Machine
    • September 16th: The Alien Other
    • September 18th: Post-apocalyptic Worlds
    • September 20th: Dystopian Visions
    • September 23rd: World’s Beyond
    • September 25th: Gender Studies and Science Fiction
    • September 30th: Mary Shelley’s Frankenstein
    • September 4th: Science Fiction and Social Breakdown
      • More on Ellison
      • More on Forster
    • September 9th: The Time Machine
  • LBST 2213-110: Science, Technology, and Society
    • August 22nd: Science and Technology from a Humanistic Perspective
    • August 24th: Science and Technology, a Humanistic Approach
    • August 29th: Collins & Pinch’s The Golem (Science), Ch. 2
    • August 31st: Collins & Pinch’s The Golem (Science), Ch. 3 and 4
    • December 5th: Video Games and Violence, a more nuanced view
    • November 14th: Boulle, Pierre. Planet of the Apes. (1964) Ch. 27-end
    • November 16th: Shelley, Mary. Frankenstein. 1818. Preface-Ch. 8
    • November 21st: Shelley, Mary. Frankenstein. 1818. Ch. 9-Ch. 16
    • November 28th: Shelley, Mary. Frankenstein. Ch. 17-Ch. 24
    • November 30th: Violence in Video Games
    • November 7th: Boulle, Pierre. Planet of the Apes Ch. 1-17
    • November 9th: Boulle, Pierre. Planet of the Apes, Ch. 18-26
    • October 12th: Lies Economics Tells
    • October 17th: Brief Histories of Medicine, Salerno, and Galen
    • October 19th: Politicizing Science and Medicine
    • October 24th: COVID-19 Facial Covering Rhetoric
    • October 26th: Wells, H. G. Time Machine. Ch. 1-5
    • October 31st: Wells, H. G. The Time Machine Ch. 6-The End
    • October 3rd: Collins & Pinch’s The Golem at Large (Technology), Ch. 7 and Conclusion
    • September 12th: Collins & Pinch’s The Golem (Science), Ch. 7 and Conclusion
    • September 19th: Collins & Pinch’s The Golem at Large (Technology), Prefaces and Ch. 1
    • September 26th: Collins & Pinch’s The Golem at Large (Technology), Ch. 2
    • September 28th: Collins & Pinch’s The Golem at Large (Technology), Ch. 5 and 6
    • September 7th: Collins & Pinch’s The Golem (Science), Ch. 5 and 6
  • New Media: Gender, Culture, Technology (Spring 2021)
    • April 13th: Virtually ‘Real’ Environments
    • April 20th: Rhetoric/Composition Defines New Media
    • April 27th: Sub/Cultural Politics, Hegemony, and Agency
    • April 6th: Capitalist Realism
    • February 16: Misunderstanding the Internet
    • February 23rd: Our Public Sphere and the Media
    • February 2nd: Introduction to Cultural Studies
    • January 26th: Introduction to New Media
    • Major Assignments for New Media (Spring 2021)
    • March 16th: Identity Politics
    • March 23rd: Social Construction of Gender and Sexuality
    • March 2nd: Foundational Thinkers in Cultural Studies
    • March 30th: Hyperreality
    • March 9th: Globalization & Postmodernism
    • May 4th: Wrapping Up The Semester
      • Jodi Dean “The The Illusion of Democracy” & “Communicative Capitalism”
      • Social Construction of Sexuality
  • Science Fiction in American Culture (Summer I–2020)
    • Assignments for Science Fiction in American Culture
    • Cultural Studies and Science Fiction Films
    • June 10th: Interstellar and Exploration themes
    • June 11th: Bicentennial Man
    • June 15th: I’m Only Human…Or am I?
    • June 16th: Wall-E and Environment
    • June 17th: Wall-E (2008) and Technology
    • June 18th: Interactivity in Video Games
    • June 1st: Firefly (2002) and Myth
    • June 2nd: “Johnny Mnemonic”
    • June 3rd: “New Rose Hotel”
    • June 4th: “Burning Chrome”
    • June 8th: Conformity and Monotony
    • June 9th: Cultural Constructions of Beauty
    • May 18th: Introduction to Class
    • May 19th: American Culture, an Introduction
    • May 20th: The Matrix
    • May 21st: Gender and Science Fiction
    • May 25th: Goals for I, Robot
    • May 26th: Isaac Asimov’s I, Robot
    • May 27th: Hackers and Slackers
    • May 30th: Inception
  • Teaching Portfolio
  • Topics for Analysis
    • A Practical Editing Situation
    • American Culture, an Introduction
    • Efficiency in Writing Reviews
    • Feminism, An Introduction
    • Fordism/Taylorism
    • Frankenstein Part I
    • Frankenstein Part II
    • Futurism Introduction
    • How to Lie with Statistics
    • Isaac Asimov’s “A Cult of Ignorance”
    • Langdon Winner Summary: The Politics of Technology
    • Marxist Theory (cultural analysis)
    • Oral Presentations
    • Oratory and Argument Analysis
    • Our Public Sphere
    • Postmodernism Introduction
    • Protesting Confederate Place
    • Punctuation Refresher
    • QT, the Existential Robot
    • Religion of Technology Discussion
    • Rhetoric, an Introduction
      • Analyzing the Culture of Technical Writer Ads
      • Rhetoric of Technology
      • Visual Culture
      • Visual Perception
      • Visual Perception, Culture, and Rhetoric
      • Visual Rhetoric
      • Visuals for Technical Communication
      • World War I Propaganda
    • The Great I, Robot Discussion
      • I, Robot Short Essay Topics
    • The Rhetoric of Video Games: A Cultural Perspective
      • Civilization, an Analysis
    • The Sopranos
    • Why Science Fiction?
    • Zombies and Consumption Satire
  • Video Games & American Culture
    • April 14th: Phallocentrism
    • April 21st: Video Games and Neoliberalism
    • April 7th: Video Games and Conquest
    • Assignments for Video Games & American Culture
    • February 10th: Aesthetics and Culture
    • February 17th: Narrative and Catharsis
    • February 24th: Serious Games
    • February 3rd: More History of Video Games
    • January 13th: Introduction to the course
    • January 20th: Introduction to Video Game Studies
    • January 27th: Games & Culture
      • Marxism for Video Game Analysis
      • Postmodernism for Video Game Analysis
    • March 24th: Realism, Interpretation(s), and Meaning Making
    • March 31st: Feminist Perspectives and Politics
    • March 3rd: Risky Business?

Contact Me

Office: Fretwell 255F
Email: atoscano@uncc.edu
ENGL 4183/5183: Editing with Digital Technologies » August 24th: Introduction to the Class

August 24th: Introduction to the Class

Plan For Tonight

  • Syllabus and course requirements
  • Make sure you get copies of our textbooks:
    • Kolln, Martha J. and Gray, Loretta S. Rhetorical Grammar: Grammatical Choices, Rhetorical Effects (8th Edition). Pearson: 2017. {978-0-13-4080376}
    • Barrett, Grant. Perfect English Grammar: The Indispensable Guide to Excellent Writing and Speaking. Zephyros P: 2016. {978-1-62315-714-2}
    • You will have specific exercises to do in the Kolln & Gray textbook, so make sure you have the 8th edition.
  • Do the Canvas Introduction; report back to class
  • Fabulous First-Day-of-Class Exam!–on Canvas
    • It is a diagnostic for me to gauge the class’s familiarity and isn’t graded but required.
    • Not doing it will drop your Portfolio grade by 10%.

“Technical Writing” vs “Technical Communication”

Before we get too far into the specific reading, let’s consider the difference between “technical writing” and “technical communication.” Is there really a difference? Let’s focus on “writing” and “communication.”

This course is not necessarily an introduction to document design because, presumably, you’ve already had that in English 2116 and other Technical Communication courses/situations, or you’re a quick learner. Instead, this course is an intermediate (or advanced) step in your becoming effective technical communicators. Whether or not you actually become an employee with the title “Technical Writer,” is irrelevant: ALL OF YOU WILL HAVE TO COMMUNICATE TECHNICAL INFORMATION TO AUDIENCES.

Make sure you’re reading the assigned material. Your Midterm and Final (which is slightly cumulative) will be based nearly entirely on the reading. I’m going to try my best to make sure we use the vocabulary from the book because I think the concepts are very useful. In different contexts the terms might have different meanings, but the ideas and strategies the terms describe are practically universal.

Ethos, Pathos, Logos

Although this isn’t a rhetorical theory class, we will need to understand rhetoric to help guide our writing and editing choices. Below is a quick overview of ethos, pathos, and logos.

  • Ethos: appeal or presentation of one’s character or credibility.
    • Titles: M.D., PhD, Sir, Dame, Dr., Count, etc.
    • Occupations: Physicist, President, General, etc.
    • Brand Recognition
  • Pathos: appeal to emotions; evoking emotional responses.
    • appeal to fear
    • appeal to patriotism
    • appeal to desires
  • Logos: appeals to logic or facts in a message.
    • Syllogisms
    • Deductive arguments
    • Implicit or explicit message that “if you’re smart, successful, important, etc., you wil do something” (i.e., quit paying more for…)
    • Graphs, statistics, legal codes

Please consider the above elements when doing your assignments. Also, consider how you can craft your prose (or edit the prose of others) for a rhetorical effect. What can we say about the following advertisement?

I don’t mind living with “addition,” but I certainly don’t want to live with “multiplying”! What might the above ad do to the ethos of Palm Partners?

Something that is difficult to catch–especially in our own work–is when we use homonyms, which are words that sound the same but have different meanings. Spell checkers in word processors are pretty good and can even check multiple languages simultaneously. Grammar checkers aren’t as good, but they’re getting better. A grammar checker wouldn’t catch “addition” as incorrect, but it might catch the difference between the following homonyms from the above sentence:

  • ad…add
  • do…due…dew…doo (ha! couldn’t resist)

Consider strategies to check for homonyms. I hate for you to right something incorrect that wood effect you’re ethos…

David Frike’s “The E Street Band Keep Rolling in ’09”

At some point, I decided that this class needed a writing reviews component. Even though this is a “technical writing” class, I’m trying to provide assignments that might broaden your professional writing profile. Basically, if you can focus on how your prose communicates, you’ll be better able to adapt to a variety of communication settings. Also, word economy and efficiency are overall goals for technical communication, so these short reviews will be helpful.

The article I wanted you to read for this week is supposed to demonstrate an intangible in writing. Of course, this isn’t a class on music history, so I’m not asking you to read this for information. Instead, consider how the author describes the album Working on a Dream. By the way, what’s going on with subject verb agreement in “The E Street Band Keep…”? Don’t we write “keeps” for singular subjects? This is something for you to ponder for the next 15 weeks.

Fricke’s article is a series of prepackaged ideas that carry his discussion of the Springsteen album. Phrases such as “pop stomps loaded with Beatlesque guitar jangle,” “1966-Beach Boys vocal harmonies,” and “pedal steel guitar a la Bob Dylan’s Nashville Skyline” (para. 3) are loaded with information–hypercompressed–and are references requiring readers to have fairly good music knowledge. Consider audience, purpose, and situation (context).

This article was originally in print, but it has since gone online. What are some differences you notice between the print (PDF) and online versions? The print version is on Canvas, so check that out if you haven’t already.

Suzy Feay’s review of the Netflix series Away

You can only access the above webpage once, so I recommend saving it using the Adobe Acrobat extension. I didn’t realize this until after I had already closed out and tried to re-access it. You should be able to re-access it on a different computer. Fortunately, UNC Charlotte has a Financial Times subscription, so I have the PDF of it up on Canvas.

Both reviews are similar in that they use a montage approach to listing attributes of their media. However, even though Feay is absolutely correct that Away is garbage, her review is sloppy, depending on a pastiche approach that throws references from the show together but doesn’t weave them into an appropriate review that provides a fuller interpretation. Fricke makes many references to other musicians’ works, but he doesn’t just list them; he uses references to weave together an impression. Consider these passages from both:

  • Fricke: Ironically, “Tomorrow Never Knows” is not the Beatles’ Revolver song but a Springsteen original outfitted with fiddle, strings and pedal steel guitar à la Bob Dylan‘s Nashville Skyline.
  • Feay: “Spacewalk is like war!” snarls Misha (Mark Ivanir, respectable). “I can do it”’ “You’re crazy!” “What the hell is she doing?” The Brit starts praying. “We’ve lost visual!”

Fricke’s word economy compares a song to two well-known albums; whereas, Feay lists out-of-context lines from a new, not-very-well-known TV show. Again, Feay’s review is correct that Away is a trite, poorly written show with a run-of-the mill plot that puts Hilary Swank, an Oscar-winning actress, into a Razzie-winning Lifetime Network role. This review would get a 70% grade and not because its 432 words are nearly half the required length. In order to truly understand the banal nature of the show based on this review, you’d have to watch the show. This review didn’t paint an appropriate picture, so I had to watch the show, and that’s an hour I’ll never get back. Reviews are to pique the interest of readers: writers are not trying to provide in-depth descriptions or full synopses.

By the way, trite, banal, and run-of-the-mill are all synonyms for “common.”

Next Week

The books have been listed on the bookstore’s website since March, so you should have them by today, but I hope you have them by next week. Review the syllabus to keep up with the reading. Here’s what you should have read before next week:

  • Rhetorical Grammar “Introduction” (pp. 1-3) and Ch. 1 (pp. 5-16)
  • Perfect English Grammar “Introduction” (pp. 11-15) and Ch. 1, 2, & 3 (pp. 16-38)

In two weeks, you’ll have homework based on the exercises in Kolln & Gray’s 8th edition, so get these books soon if you haven’t already.

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