Profile:
Elena Platonova is an Associate Professor of Healthcare Management in the Department of Public Health at UNC Charlotte. She received her Ph.D. degree in health care strategic management and organizational behavior from the University of Alabama at Birmingham in 2005.
Dr. Platonova has been involved in research projects and publications focused on the inter-relationships among patient trust, patient satisfaction, and patient loyalty to primary care doctors. She is now involved in a number of research projects focused on patient assessment of provider communication in the context of patient-centered medical home (PCMH) in free clinics and how it is associated with patient outcomes.
Education:
Certified Health Care Assistant for USSR Armed Forces, Chelyabinsk State Pedagogical Institute, Chelyabinsk, Russia, 1983.
Certified Teacher of English and German, Chelyabinsk State Pedagogical Institute, Chelyabinsk, Russia, 1986.
Master of Health Administration, School of Public Health, University of South Carolina, USA, 1998.
Ph.D. in Healthcare Strategic Management, School of Health Related Professions and School of Business, University of Alabama at Birmingham, USA, 2005.
Teaching:
Healthcare Systems and Delivery (HSRD 8202 doctoral seminar)
Health Insurance and Managed Care (HADM 6200 graduate elective)
Introduction to US Healthcare System (HADM 6100 graduate)
Marketing in Health Care (HADM 6124 graduate)
Organization Behavior in Health Care (HADM 6145 graduate)
Research Interests:
Primary health care; patient-centered medical home (PCMH); provider-patient communication; health care strategy
Selected Publications:
Platonova E., Qu H., & Warren-Findlow J. (2019). Patient-Centered Communication: Dissecting Provider Communication, International Journal of Healthcare Quality Assurance. 32(2): 1-14.doi: 10.1108/IJHCQA-02-2018-0027
Fos, E., Thompson, M., Elnitsky C., & Platonova E. (2019). Community Benefit Spending Among North Carolina’s Tax-Exempt Hospitals After Performing Community Health Needs Assessments, Journal of Public Health Management and Practice. 25(4): E1-E8. doi: 10.1097/PHH.0000000000000921
Fos, E., Thompson, M., Elnitsky C., & Platonova E. (2018). Did Performing Community Health Needs Assessments Increase Community Health Program Spending by North Carolina’s Tax-Exempt Hospitals? Population Health Management. doi: 10.1089/pop.2018.0140
Platonova E., Warren-Findlow J., Saunders W., Hutchison J., & Coffman M. (2016). Hispanics’ Satisfaction with Free Clinic Providers: An Analysis of Patient-Centered Medical Home Characteristics. Journal of Community Health. 41:1290-97. doi: 10.1007/s10900-016-0218-2
Platonova E., Saunders W., Warren-Findlow J., & Hutchison J. (2016). Patient Perceptions of Patient-Centered Medical Home Characteristics and Satisfaction with Free Clinic Services. Population Health Management, 19(5): 324-31. doi:10.1089/pop.2015.0100
Platonova E. & Shewchuk, R. (2015). Patient Assessment of Primary Care Physician Communication: A Segmentation Approach. International Journal of Health Care Quality Assurance, 28(4): 1-12. doi: 10.1108/IJHCQA-11-2013-0136
