Profile:
Elena Platonova is an Associate Professor of Healthcare Management in the Department of Health Management and Policy at UNC Charlotte. She received her Ph.D. degree in health care strategic management and organizational behavior from the University of Alabama at Birmingham in 2005.
Dr. Platonova has been involved in research projects and publications focused on the inter-relationships among patient trust, patient satisfaction, and patient loyalty to primary care doctors. She is now involved in a number of research projects focused on patient assessment of provider communication in the context of patient-centered medical home (PCMH) in free clinics and how it is associated with patient outcomes.
Education:
Certified Health Care Assistant for USSR Armed Forces, Chelyabinsk State Pedagogical Institute, Chelyabinsk, Russia, 1983.
Certified Teacher of English and German, Chelyabinsk State Pedagogical Institute, Chelyabinsk, Russia, 1986.
Master of Health Administration, School of Public Health, University of South Carolina, USA, 1998.
Ph.D. in Healthcare Strategic Management, School of Health Related Professions and School of Business, University of Alabama at Birmingham, USA, 2005.
Teaching:
Introduction to US Healthcare System (HADM 6100 graduate)
Marketing in Health Care (HADM 6124 graduate)
Organization Behavior in Health Care (HADM 6145 graduate)
Health Insurance and Managed Care (HADM 6200 graduate elective)
Research Interests:
Primary health care; patient-centered medical home (PCMH); provider-patient communication; health care strategy
Selected Publications:
Platonova E., Ning X., Pan, Y., & Thompson, M. (2024). Patient-centered primary care provider communication and emergency room visits by Medicaid patients in the United States. Journal of Patient Experience, 11: 1-7. doi: 10.1177/23743735241310259
Platonova E. & Carnes, K. (2023). Relationship between patient-centered provider communication and emergency room visits in the Medicaid population in North Carolina, United States. Journal of Primary Care and Community Health, 14(5): 1-7. doi: 10.1177/21501319231171430
Platonova E., Warren-Findlow, J., & Paul, R. (2020). Relationship between patient-centered medical home characteristics and patient dissatisfaction at a federally qualified health center. Journal of Healthcare for the Poor and Underserved, 31(3): 1364-1378.
Platonova E., Qu H., & Warren-Findlow J. (2019). Patient-centered communication: dissecting provider communication, International Journal of Healthcare Quality Assurance, 32(2): 1-14. doi: 10.1108/IJHCQA-02-2018-0027
Platonova E., Warren-Findlow J., Saunders W., Hutchison J., & Coffman M. (2016). Hispanics’ satisfaction with free clinic providers: An analysis of patient-centered medical home characteristics. Journal of Community Health. 41:1290-97. doi: 10.1007/s10900-016-0218-2
Platonova E., Saunders W., Warren-Findlow J., & Hutchison J. (2016). Patient perceptions of patient-centered medical home characteristics and satisfaction with free clinic services. Population Health Management, 19(5): 324-31. doi:10.1089/pop.2015.0100
Platonova E. & Shewchuk, R. (2015). Patient assessment of primary care physician communication: A segmentation approach. International Journal of Health Care Quality Assurance, 28(4): 1-12. doi: 10.1108/IJHCQA-11-2013-0136
