Skype is an application and service that connects multiple means of communication to computing devices. The most outstanding feature allows you to place a phone call from your computer, a technology known as VoIP (Voice over Internet Protocol). In addition, users can place audio calls from computer to computer, add a webcam to place a video call, and chat in a textual instant messenger format. Skype also facilitates group calls and video conferences with people communicating simultaneously in several geographic locations.
Getting Started
To operate on Skype you must first register a free account here. Accounts can also be linked to existing Microsoft and Facebook accounts (Microsoft purchased Skype in 2011). Once an account is created the application must be installed on the computer or device you wish to use it on. Applications exist for Windows, Mac, Android, iOS, and Linux. Increased partnerships with device manufacturers have also allowed Skype to ship pre-installed on some home telephones, smart TVs, and gaming consoles. After the account is created and the application is installed you must sign in with the created account. At this point the application will walk you through some steps to set up your microphone, webcam, profile picture, and contacts.
Ensuring Smooth Operation
It is recommended to test your sound settings before you place a scheduled or important call such as an interview or meeting. One important feature is the “Skype Test Call” contact that every account has by default. Placing a call to the Skype Test Call contact will verify the proper operation your sound, microphone, and webcam. The call is a specialized program that will help you simulate a real call while providing a visual aid to assist your adjustments. This program will locate problems with your microphone or if the volume is out of adjustment before the call is placed. A common problem with call quality is having feedback, a whining noise that can be high pitched and irritating (click here for a sample). Feedback occurs when sounds from the speakers are picked up by the microphone and played back by the speakers, causing an infinite loop. To prevent feedback you can do one of several things:
- Turn the microphone sensitivity down.
- Turn the volume of the speakers down.
- Create a barrier or more physical distance between the microphone and speakers (for external components)
- Use headphones so the sound does not reach the speakers.
Group Meeting Recommendations
Setting up a large Skype meeting can be challenging, but a few tips can minimize technical difficulties.
- Ask all the attendees to place a call to the Skype Test Call contact before the meeting. Testing the audio/video setup beforehand will ensure that their equipment is ready at the time of the meeting, minimizing delays.
- Take a moment at the beginning of the meeting to ensure that everyone can hear and be heard. A round of introductions is a good way of accomplishing this while remaining productive. Use this time to request volume increases or decreases, and lighting or angle changes for webcams.
- Occasionally check in to be sure everyone is following. A simple “Is everyone with me?” question serves to keep participants engaged and ensure that technical problems are not hampering communication.
Large group meetings with many people in one room can be difficult to facilitate with basic equipment. Large groups require either a higher quality microphone or multiple microphones to receive each participant’s voice clearly. Typically feedback is a greater issue in these scenarios as well. Using a room specifically equipped for this type of meeting is recommended.