Rhetoric & Technical Communication
Rhetoric & Technical Communication
Aaron A. Toscano, Ph.D., Associate Professor, Dept. of English

Resources and Daily Activities

  • Charlotte Debate
  • Conference Presentations
    • Critical Theory/MRG 2023 Presentation
    • PCA/ACA Conference Presentation 2022
    • PCAS/ACAS 2024 Presentation
    • PCAS/ACAS Presentation 2021
    • SAMLA 2024 Presentation
    • SEACS 2021 Presentation
    • SEACS 2022 Presentation
    • SEACS 2023 Presentation
    • SEACS 2024 Presentation
    • SEACS 2025 Presentation
    • SEWSA 2021 Presentation
    • South Atlantic MLA Conference 2022
  • Dr. Toscano’s Homepage
  • ENGL 2116-014: Introduction to Technical Communication
    • April 10th: Analyzing Ethics
      • Ethical Dilemmas for Homework
      • Ethical Dilemmas to Ponder
      • Mapping Our Personal Ethics
    • April 12th: Writing Ethically
    • April 17th: Ethics Continued
    • April 19th: More on Ethics in Writing and Professional Contexts
    • April 24th: Mastering Oral Presentations
    • April 3rd: Research Fun
    • April 5th: More Research Fun
      • Epistemology and Other Fun Research Ideas
      • Research
    • February 13th: Introduction to User Design
    • February 15th: Instructions for Users
      • Making Résumés and Cover Letters More Effective
    • February 1st: Reflection on Workplace Messages
    • February 20th: The Rhetoric of Technology
    • February 22nd: Social Constructions of Technology
    • February 6th: Plain Language
    • January 11th: More Introduction to Class
    • January 18th: Audience & Purpose
    • January 23rd: Résumés and Cover Letters
      • Duty Format for Résumés
      • Peter Profit’s Cover Letter
    • January 25th: More on Résumés and Cover Letters
    • January 30th: Achieving a Readable Style
      • Euphemisms
      • Prose Practice for Next Class
      • Prose Revision Assignment
      • Revising Prose: Efficiency, Accuracy, and Good
      • Sentence Clarity
    • January 9th: Introduction to the Class
    • Major Assignments
    • March 13th: Introduction to Information Design
    • March 15th: More on Information Design
    • March 20th: Reporting Technical Information
    • March 27th: The Great I, Robot Analysis
    • May 1st: Final Portfolio Requirements
  • ENGL 4182/5182: Information Design & Digital Publishing
    • August 21st: Introduction to the Course
      • Rhetorical Principles of Information Design
    • August 28th: Introduction to Information Design
      • Prejudice and Rhetoric
      • Robin Williams’s Principles of Design
    • Classmates Webpages (Fall 2017)
    • December 4th: Presentations
    • Major Assignments for ENGL 4182/5182 (Fall 2017)
    • November 13th: More on Color
      • Designing with Color
      • Important Images
    • November 20th: Extra-Textual Elements
    • November 27th: Presentation/Portfolio Workshop
    • November 6th: In Living Color
    • October 16th: Type Fever
      • Typography
    • October 23rd: More on Type
    • October 2nd: MIDTERM FUN!!!
    • October 30th: Working with Graphics
      • Beerknurd Calendar 2018
    • September 11th: Talking about Design without Using “Thingy”
      • Theory, theory, practice
    • September 18th: The Whole Document
    • September 25th: Page Design
  • ENGL 4183/5183: Editing with Digital Technologies
    • August 23rd: Introduction to the Class
    • August 30th: Rhetoric, Words, and Composing
    • December 6th: Words and Word Classes
    • Major Assignments for ENGL 4183/5183 (Fall 2023)
    • November 15th: Cohesive Rhythm
    • November 1st: Stylistic Variations
    • November 29th: Voice and Other Nebulous Writing Terms
      • Rhetoric of Fear (prose example)
    • November 8th: Rhetorical Effects of Punctuation
    • October 11th: Choosing Adjectivals
    • October 18th: Choosing Nominals
    • October 4th: Form and Function
    • September 13th: Verb is the Word!
    • September 27th: Coordination and Subordination
      • Parallelism
    • September 6th: Sentence Patterns
  • ENGL 4275/WRDS 4011: “Rhetoric of Technology”
    • April 23rd: Presentation Discussion
    • April 2nd: Artificial Intelligence Discussion, machine (super)learning
    • April 4th: Writing and Reflecting Discussion
    • April 9th: Tom Wheeler’s The History of Our Future (Part I)
    • February 13th: Religion of Technology Part 3 of 3
    • February 15th: Is Love a Technology?
    • February 1st: Technology and Postmodernism
    • February 20th: Technology and Gender
    • February 22nd: Technology, Expediency, Racism
    • February 27th: Writing Workshop, etc.
    • February 6th: The Religion of Technology (Part 1 of 3)
    • February 8th: Religion of Technology (Part 2 of 3)
    • January 11th: Introduction to the Course
    • January 16th: Isaac Asimov’s “Cult of Ignorance”
    • January 18th: Technology and Meaning, a Humanist perspective
    • January 23rd: Technology and Democracy
    • January 25th: The Politics of Technology
    • January 30th: Discussion on Writing as Thinking
    • Major Assignments for Rhetoric of Technology
    • March 12th: Neuromancer (1984) Day 1 of 3
    • March 14th: Neuromancer (1984) Day 2 of 3
    • March 19th: Neuromancer (1984) Day 3 of 3
    • March 21st: Writing and Reflecting: Research and Synthesizing
    • March 26th: Artificial Intelligence and Risk
    • March 28th: Artificial Intelligence Book Reviews
  • ENGL 6166: Rhetorical Theory
    • April 11th: Knoblauch. Ch. 4 and Ch. 5
    • April 18th: Feminisms, Rhetorics, Herstories
    • April 25th:  Knoblauch. Ch. 6, 7, and “Afterword”
    • April 4th: Jacques Derrida’s Positions
    • February 15th: St. Augustine’s On Christian Doctrine [Rhetoric]
    • February 1st: Aristotle’s On Rhetoric, Book 2 & 3
      • Aristotle’s On Rhetoric, Book 2
      • Aristotle’s On Rhetoric, Book 3
    • February 22nd: Knoblauch. Ch. 1 and 2
    • February 29th: Descartes, Rene, Discourse on Method
    • February 8th: Isocrates
    • January 11th: Introduction to Class
    • January 18th: Plato’s Phaedrus
    • January 25th: Aristotle’s On Rhetoric, Book 1
    • March 14th: Mary Wollstonecraft’s A Vindication of the Rights of Women
    • March 21st: Feminist Rhetoric(s)
    • March 28th: Knoblauch’s Ch. 3 and More Constitutive Rhetoric
    • Rhetorical Theory Assignments
  • ENGL/COMM/WRDS: The Rhetoric of Fear
    • April 11th: McCarthyism Part 1
    • April 18th: McCarthyism Part 2
    • April 25th: The Satanic Panic
    • April 4th: Suspense/Horror/Fear in Film
    • February 14th: Fascism and Other Valentine’s Day Atrocities
    • February 21st: Fascism Part 2
    • February 7th: Fallacies Part 3 and American Politics Part 2
    • January 10th: Introduction to the Class
    • January 17th: Scapegoats & Conspiracies
    • January 24th: The Rhetoric of Fear and Fallacies Part 1
    • January 31st: Fallacies Part 2 and American Politics Part 1
    • Major Assignments
    • March 28th: Nineteen Eighty-Four
    • March 7th: Fascism Part 3
    • May 2nd: The Satanic Panic Part II
      • Rhetoric of Fear and Job Losses
  • Intercultural Communication on the Amalfi Coast
    • Pedagogical Theory for Study Abroad
  • LBST 2213-110: Science, Technology, and Society
    • August 22nd: Science and Technology from a Humanistic Perspective
    • August 24th: Science and Technology, a Humanistic Approach
    • August 29th: Collins & Pinch’s The Golem (Science), Ch. 2
    • August 31st: Collins & Pinch’s The Golem (Science), Ch. 3 and 4
    • December 5th: Video Games and Violence, a more nuanced view
    • November 14th: Boulle, Pierre. Planet of the Apes. (1964) Ch. 27-end
    • November 16th: Shelley, Mary. Frankenstein. 1818. Preface-Ch. 8
    • November 21st: Shelley, Mary. Frankenstein. 1818. Ch. 9-Ch. 16
    • November 28th: Shelley, Mary. Frankenstein. Ch. 17-Ch. 24
    • November 30th: Violence in Video Games
    • November 7th: Boulle, Pierre. Planet of the Apes Ch. 1-17
    • November 9th: Boulle, Pierre. Planet of the Apes, Ch. 18-26
    • October 12th: Lies Economics Tells
    • October 17th: Brief Histories of Medicine, Salerno, and Galen
    • October 19th: Politicizing Science and Medicine
    • October 24th: COVID-19 Facial Covering Rhetoric
    • October 26th: Wells, H. G. Time Machine. Ch. 1-5
    • October 31st: Wells, H. G. The Time Machine Ch. 6-The End
    • October 3rd: Collins & Pinch’s The Golem at Large (Technology), Ch. 7 and Conclusion
    • September 12th: Collins & Pinch’s The Golem (Science), Ch. 7 and Conclusion
    • September 19th: Collins & Pinch’s The Golem at Large (Technology), Prefaces and Ch. 1
    • September 26th: Collins & Pinch’s The Golem at Large (Technology), Ch. 2
    • September 28th: Collins & Pinch’s The Golem at Large (Technology), Ch. 5 and 6
    • September 7th: Collins & Pinch’s The Golem (Science), Ch. 5 and 6
  • New Media: Gender, Culture, Technology
    • August 19: Introduction to the Course
    • August 21: More Introduction
    • August 26th: Consider Media-ted Arguments
    • August 28th: Media & American Culture
    • November 13th: Hank Green’s An Absolutely Remarkable Thing, Part 3
    • November 18th: Feminism’s Non-Monolithic Nature
    • November 20th: Compulsory Heterosexuality
    • November 25th: Presentation Discussion
    • November 4: Hank Green’s An Absolutely Remarkable Thing, Part 1
    • November 6: Hank Green’s An Absolutely Remarkable Thing, Part 2
    • October 16th: No Class Meeting
    • October 21: Misunderstanding the Internet, Part 1
    • October 23: Misunderstanding the Internet, Part 2
    • October 28: The Internet, Part 3
    • October 2nd: Hauntology
    • October 30th: Social Construction of Sexuality
    • October 7:  Myth in American Culture
    • September 11: Critical Theory
    • September 16th: Social Construction of Gender and Sexuality
    • September 18th: Postmodernism, Part 1
    • September 23rd: Postmodernism, Part 2
    • September 25th: Postmodernism, Part 3
    • September 30th: Capitalist Realism
    • September 4th: The Medium is the Message!
    • September 9: The Public Sphere
  • Science Fiction and American Culture
    • April 10th: Octavia Butler’s Dawn (Parts III and IV)
    • April 15th: The Dispossessed (Part I)
    • April 17th: The Dispossessed (Part II)
    • April 1st: Interstellar (2014)
    • April 22nd: In/Human Beauty
    • April 24: Witch Hunt Politics (Part I)
    • April 29th: Witch Hunt Politics (Part II)
    • April 3rd: Catch Up and Start Octavia Butler
    • April 8th: Octavia Butler’s Dawn (Parts I and II)
    • February 11: William Gibson, Part II
    • February 18: Use Your Illusion I
    • February 20: Use Your Illusion II
    • February 25th: Firefly and Black Mirror
    • February 4th: Writing Discussion: Ideas & Arguments
    • February 6th: William Gibson, Part I
    • January 14th: Introduction to to “Science Fiction and American Culture”
    • January 16th: More Introduction
    • January 21st: Robots and Zombies
    • January 23rd: Gender Studies and Science Fiction
    • January 28th: American Studies Introduction
    • January 30th: World’s Beyond
    • March 11th: All Systems Red
    • March 13th: Zone One (Part 1)
      • Zone One “Friday”
    • March 18th: Zone One, “Saturday”
    • March 20th: Zone One, “Sunday”
    • March 25th: Synthesizing Sources; Writing Gooder
      • Writing Discussion–Outlines
    • March 27th: Inception (2010)
  • Teaching Portfolio
  • Topics for Analysis
    • A Practical Editing Situation
    • American Culture, an Introduction
    • Cultural Studies and Science Fiction Films
    • Efficiency in Writing Reviews
    • Feminism, An Introduction
    • Fordism/Taylorism
    • Frankenstein Part I
    • Frankenstein Part II
    • Futurism Introduction
    • How to Lie with Statistics
    • How to Make an Argument with Sources
    • Isaac Asimov’s “A Cult of Ignorance”
    • Judith Butler, an Introduction to Gender/Sexuality Studies
    • Langdon Winner Summary: The Politics of Technology
    • Oral Presentations
    • Oratory and Argument Analysis
    • Our Public Sphere
    • Postmodernism Introduction
    • Protesting Confederate Place
    • Punctuation Refresher
    • QT, the Existential Robot
    • Religion of Technology Discussion
    • Rhetoric, an Introduction
      • Analyzing the Culture of Technical Writer Ads
      • Rhetoric of Technology
      • Visual Culture
      • Visual Perception
      • Visual Perception, Culture, and Rhetoric
      • Visual Rhetoric
      • Visuals for Technical Communication
      • World War I Propaganda
    • The Great I, Robot Discussion
      • I, Robot Short Essay Topics
    • The Rhetoric of Video Games: A Cultural Perspective
      • Civilization, an Analysis
    • The Sopranos
    • Why Science Fiction?
    • Zombies and Consumption Satire
  • Video Games & American Culture
    • April 14th: Phallocentrism
    • April 21st: Video Games and Neoliberalism
    • April 7th: Video Games and Conquest
    • Assignments for Video Games & American Culture
    • February 10th: Aesthetics and Culture
    • February 17th: Narrative and Catharsis
    • February 24th: Serious Games
    • February 3rd: More History of Video Games
    • January 13th: Introduction to the course
    • January 20th: Introduction to Video Game Studies
    • January 27th: Games & Culture
      • Marxism for Video Game Analysis
      • Postmodernism for Video Game Analysis
    • March 24th: Realism, Interpretation(s), and Meaning Making
    • March 31st: Feminist Perspectives and Politics
    • March 3rd: Risky Business?

Contact Me

Office: Fretwell 255F
Email: atoscano@uncc.edu
ENGL 4182/5182: Information Design & Digital Publishing » September 18th: The Whole Document

September 18th: The Whole Document

Announcements

  • Citizen Jane: Battle for the City
    Thur., 9/28 (6:00 pm-8:00 pm)
    UNC Charlotte Center City
  • IFest: International Festival (this is quite a good time)
    Sat., 10/14 (all day)

    Barnhardt Student Activity Center

Plan for the Day

We’ve got a few things to do today, so below is a list:

  • Design for Information Ch. 2
  • Effective Repetition: ethos, pathos, logos
    • Even parodies convey an ethos similar to the text they parody
  • Visual Perception, Culture, and Rhetoric (separate page)
  • Non-Design’s Design Book, Chapter 4
  • Bring in documents next week
  • ENGL 5182 Leading class discussion–sign up!
  • Turn in Document #1: Business Card and Letterhead
  • Document #2 Workshop next week (9/25) and after the Midterm (10/02)

Design for Information Ch. 2

Although we aren’t going to focus so closely on all the different types of visualizations and their wide variety, this book gives us ways to think about creating abstractions for information. I wish it had more of a cultural discussion, but we’ll supplement that in class. After all, why do we need to create visuals displaying all this information?

Network: an organization, system, or group of connections. Notice the definitions for dictionary.com and Merriam-Webster.

  • p. 47: “network scientists focus on the connections that bind individuals together.”
  • p. 48: “most networks observed in nature, society, and technology are driven by common organizing principles.”
    • “network science…focuses on the study of patterns of connections in real-world systems.”
    • What are some networks you observe or are part of?
  • p. 49: “A network is a simplified representation that reduces a system to an abstract structure capturing only the basics of connection patterns and little else.”
  • Nodes and Links
  • p. 49: “A node can be a machine, a person, a cell, and so on.” Nodes are anchors on a network.
  • p. 51: “Links are described by any kind of interaction between nodes.”
  • Unweighted vs Weighted links
    • Where do you find weighted links represented?
  • p. 55: “Node-link representations use symbolic elements to stand for nodes, and lines to represent the connections between them.”
    • “Most networks…are of abstract data…and do not have a priori spatial properties for positioning elements in the visualization.”
  • Challenges
    • What makes the “hairball network display” on p. 56 effective or ineffective at conveying information?
    • Not to be confused by the fur-ball network…
    • p. 57: “Network graphs can rapidly get too dense and large to make out any meaningful patterns.”
    • The graph on the bottom of p. 72 uses color effectively, which helps readers quickly understand the information conveyed.
    • I don’t quite know if the graph on the top of p. 72 provides readers with efficient information.
  • p. 58: “labels carry important information, enabling one to understand what it is being revealed, from scales and measurements to categorical information.”
  • p. 58: focus + context techniques are used most often in interactive maps (e.g. Google Maps)
  • p. 58: “Good continuation is the tendency to construct visual entities out of visual elements that are smooth and continuous, or connected by straight or smoothly curving lines.”
    • I often just call this “continuation.”
    • Notice the nodal connections on the bottom of p. 58 (black enclosure)
  • What can we learn from a diseasome?

Meirelles quotes Ben Shneiderman’s claim that “new network science concepts and analysis tools are making isolated groups, influential participants, and community structures visible in ways never before possible” (p. 63). It’s the job of technical writers to make sure these structures are not just visible to experts but also to semi- and non-technical audiences that need effective, efficient information.

We’ll return to the Case Study “Community Structure: Universal Exposition, Milan, 2015” (pp. 78-81) after we discuss icons, indexes, and symbols (and, of course, time permitting).

Ethos, Pathos, Logos

We go over this every class, but you need to have the vocabulary to talk about visual rhetoric. Therefore,

  • Ethos: appeal or presentation of one’s character or credibility.
    • Titles: M.D., PhD, Sir, Dame, Dr., Count, etc.
    • Occupations: Physicist, President, General, etc.
    • Brand Recognition
  • Pathos: appeal to emotions; evoking emotional responses.
    • appeal to fear
    • appeal to patriotism
    • appeal to desires
  • Logos: appeals to logic or facts in a message.
    • Syllogisms
    • Deductive arguments
    • Implicit or explicit message that “if you’re smart, successful, important, etc., you wil do something” (i.e., quit paying more for…)
    • Graphs, statistics, legal codes

Please consider the above elements when doing your assignments and use the terms in your discussions and memos.

  • Let’s take a look at an example of Logos, using logic.
  • Logos isn’t just syllogism
    • What might this image’s argument be?
  • Are there other “arguments” that might be implied?

I have a couple flyers to critique, assuming we have time.

  • Candidate 1
  • Candidate 2

Supratextual Elements

Supratextual elements will help us consider the whole document. This term comes from Charles Kostelnick’s “12-cell schema of Visual Communication.” For those of you who have Tim Peeples Professional Writing and Rhetoric, the entire table is on p. 274. Below is an incomplete version of the table:

A 12-Cell Schema of Visual Communication

Alphanumeric/Symbolic

Spatial
Graphic
Intra- 1. Micro-level textual form: style, size, weight, etc. 2. 3.
Inter- 4. Serial and segmenting devices: headings, letters, numbers; typestyle variations showing textual structure {bulleted lists or consistency of bold text} 5. 6.
Extra- 7. Decoding devices: legends, captions, labels, numerical description of data. 8. 9.
Supra- 10. Macro-level serial and segmentation devices: section titles, numbers; page headers, pagination. 11. 12.

We’ll focus on column one, Alphanumeric/Symbolic, so I didn’t bother confusing you with the rest of the table.

Practical Piece: Let’s learn how to put tables into Dreamweaver. Insert –> Table

Visual Perception, Culture, & Rhetoric

I have a special page (linked to more special pages…why not “specialer“?) for this discussion, so let’s head over to the Visual, Perception, Culture, & Rhetoric page for some fun!

Chapter 4: Repetition

I know you all read Ch. 4 in The Non-Design’s Design Book, so let’s talk about that a bit. Thinking about our discussion above, what can we say about visual perception, visual culture, and visual rhetoric with regard to the chapter’s guidelines?

Future Fun

Keep up with the syllabus and read Ch. 3 in Design for Information and Ch. 4 in The Non-Designer’s Design Book for next week (9/25). Turn in your Business Cards and Letterheads before you leave. Next week, I’ll set aside some time to let you workshop Document #2: The Flyer OR Advertisement.

Can you believe it’s just two weeks before the midterm exam (10/02)? Unbelievable. Well, you have nothing to fear if you’ve been coming to class and reading. The midterm will attempt to cover all the reading and design concepts we’ve discussed in class. Anything from Design for Information (Ch. 1-3) and The Non-Designer’s Design Book (Ch. 1-5 and Ch. 8) may be included. The exam’s format will be multiple choice, fill-in-the-blank, true/false, short answer, and an essay-ish question where you’ll need to explain something in a concise and efficient way.

We’re going to focus more on nuts and bolts in our next full class (09/27), so I want you to bring in or find links to whole documents that you feel are either effective or ineffective. I’ll ask you to comment on them on your webpages, so try to find documents that you feel you can discuss in terms of ______, _______, and ______. Guess what three words go in the blanks above?

Skip to toolbar
  • Log In