Rhetoric & Technical Communication
Rhetoric & Technical Communication
Aaron A. Toscano, Ph.D., Associate Professor, Dept. of English

Resources and Daily Activities

  • Charlotte Debate
  • Conference Presentations
    • Critical Theory/MRG 2023 Presentation
    • PCA/ACA Conference Presentation 2022
    • PCAS/ACAS 2024 Presentation
    • PCAS/ACAS Presentation 2021
    • SAMLA 2024 Presentation
    • SEACS 2021 Presentation
    • SEACS 2022 Presentation
    • SEACS 2023 Presentation
    • SEACS 2024 Presentation
    • SEACS 2025 Presentation
    • SEWSA 2021 Presentation
    • South Atlantic MLA Conference 2022
  • Dr. Toscano’s Homepage
  • ENGL 2116-014: Introduction to Technical Communication
    • April 10th: Analyzing Ethics
      • Ethical Dilemmas for Homework
      • Ethical Dilemmas to Ponder
      • Mapping Our Personal Ethics
    • April 12th: Writing Ethically
    • April 17th: Ethics Continued
    • April 19th: More on Ethics in Writing and Professional Contexts
    • April 24th: Mastering Oral Presentations
    • April 3rd: Research Fun
    • April 5th: More Research Fun
      • Epistemology and Other Fun Research Ideas
      • Research
    • February 13th: Introduction to User Design
    • February 15th: Instructions for Users
      • Making Résumés and Cover Letters More Effective
    • February 1st: Reflection on Workplace Messages
    • February 20th: The Rhetoric of Technology
    • February 22nd: Social Constructions of Technology
    • February 6th: Plain Language
    • January 11th: More Introduction to Class
    • January 18th: Audience & Purpose
    • January 23rd: Résumés and Cover Letters
      • Duty Format for Résumés
      • Peter Profit’s Cover Letter
    • January 25th: More on Résumés and Cover Letters
    • January 30th: Achieving a Readable Style
      • Euphemisms
      • Prose Practice for Next Class
      • Prose Revision Assignment
      • Revising Prose: Efficiency, Accuracy, and Good
      • Sentence Clarity
    • January 9th: Introduction to the Class
    • Major Assignments
    • March 13th: Introduction to Information Design
    • March 15th: More on Information Design
    • March 20th: Reporting Technical Information
    • March 27th: The Great I, Robot Analysis
    • May 1st: Final Portfolio Requirements
  • ENGL 4182/5182: Information Design & Digital Publishing
    • August 21st: Introduction to the Course
      • Rhetorical Principles of Information Design
    • August 28th: Introduction to Information Design
      • Prejudice and Rhetoric
      • Robin Williams’s Principles of Design
    • Classmates Webpages (Fall 2017)
    • December 4th: Presentations
    • Major Assignments for ENGL 4182/5182 (Fall 2017)
    • November 13th: More on Color
      • Designing with Color
      • Important Images
    • November 20th: Extra-Textual Elements
    • November 27th: Presentation/Portfolio Workshop
    • November 6th: In Living Color
    • October 16th: Type Fever
      • Typography
    • October 23rd: More on Type
    • October 2nd: MIDTERM FUN!!!
    • October 30th: Working with Graphics
      • Beerknurd Calendar 2018
    • September 11th: Talking about Design without Using “Thingy”
      • Theory, theory, practice
    • September 18th: The Whole Document
    • September 25th: Page Design
  • ENGL 4183/5183: Editing with Digital Technologies
    • August 23rd: Introduction to the Class
    • August 30th: Rhetoric, Words, and Composing
    • December 6th: Words and Word Classes
    • Major Assignments for ENGL 4183/5183 (Fall 2023)
    • November 15th: Cohesive Rhythm
    • November 1st: Stylistic Variations
    • November 29th: Voice and Other Nebulous Writing Terms
      • Rhetoric of Fear (prose example)
    • November 8th: Rhetorical Effects of Punctuation
    • October 11th: Choosing Adjectivals
    • October 18th: Choosing Nominals
    • October 4th: Form and Function
    • September 13th: Verb is the Word!
    • September 27th: Coordination and Subordination
      • Parallelism
    • September 6th: Sentence Patterns
  • ENGL 4275/WRDS 4011: “Rhetoric of Technology”
    • April 23rd: Presentation Discussion
    • April 2nd: Artificial Intelligence Discussion, machine (super)learning
    • April 4th: Writing and Reflecting Discussion
    • April 9th: Tom Wheeler’s The History of Our Future (Part I)
    • February 13th: Religion of Technology Part 3 of 3
    • February 15th: Is Love a Technology?
    • February 1st: Technology and Postmodernism
    • February 20th: Technology and Gender
    • February 22nd: Technology, Expediency, Racism
    • February 27th: Writing Workshop, etc.
    • February 6th: The Religion of Technology (Part 1 of 3)
    • February 8th: Religion of Technology (Part 2 of 3)
    • January 11th: Introduction to the Course
    • January 16th: Isaac Asimov’s “Cult of Ignorance”
    • January 18th: Technology and Meaning, a Humanist perspective
    • January 23rd: Technology and Democracy
    • January 25th: The Politics of Technology
    • January 30th: Discussion on Writing as Thinking
    • Major Assignments for Rhetoric of Technology
    • March 12th: Neuromancer (1984) Day 1 of 3
    • March 14th: Neuromancer (1984) Day 2 of 3
    • March 19th: Neuromancer (1984) Day 3 of 3
    • March 21st: Writing and Reflecting: Research and Synthesizing
    • March 26th: Artificial Intelligence and Risk
    • March 28th: Artificial Intelligence Book Reviews
  • ENGL 6166: Rhetorical Theory
    • April 11th: Knoblauch. Ch. 4 and Ch. 5
    • April 18th: Feminisms, Rhetorics, Herstories
    • April 25th:  Knoblauch. Ch. 6, 7, and “Afterword”
    • April 4th: Jacques Derrida’s Positions
    • February 15th: St. Augustine’s On Christian Doctrine [Rhetoric]
    • February 1st: Aristotle’s On Rhetoric, Book 2 & 3
      • Aristotle’s On Rhetoric, Book 2
      • Aristotle’s On Rhetoric, Book 3
    • February 22nd: Knoblauch. Ch. 1 and 2
    • February 29th: Descartes, Rene, Discourse on Method
    • February 8th: Isocrates
    • January 11th: Introduction to Class
    • January 18th: Plato’s Phaedrus
    • January 25th: Aristotle’s On Rhetoric, Book 1
    • March 14th: Mary Wollstonecraft’s A Vindication of the Rights of Women
    • March 21st: Feminist Rhetoric(s)
    • March 28th: Knoblauch’s Ch. 3 and More Constitutive Rhetoric
    • Rhetorical Theory Assignments
  • ENGL/COMM/WRDS: The Rhetoric of Fear
    • April 11th: McCarthyism Part 1
    • April 18th: McCarthyism Part 2
    • April 25th: The Satanic Panic
    • April 4th: Suspense/Horror/Fear in Film
    • February 14th: Fascism and Other Valentine’s Day Atrocities
    • February 21st: Fascism Part 2
    • February 7th: Fallacies Part 3 and American Politics Part 2
    • January 10th: Introduction to the Class
    • January 17th: Scapegoats & Conspiracies
    • January 24th: The Rhetoric of Fear and Fallacies Part 1
    • January 31st: Fallacies Part 2 and American Politics Part 1
    • Major Assignments
    • March 28th: Nineteen Eighty-Four
    • March 7th: Fascism Part 3
    • May 2nd: The Satanic Panic Part II
      • Rhetoric of Fear and Job Losses
  • Intercultural Communication on the Amalfi Coast
    • Pedagogical Theory for Study Abroad
  • LBST 2213-110: Science, Technology, and Society
    • August 22nd: Science and Technology from a Humanistic Perspective
    • August 24th: Science and Technology, a Humanistic Approach
    • August 29th: Collins & Pinch’s The Golem (Science), Ch. 2
    • August 31st: Collins & Pinch’s The Golem (Science), Ch. 3 and 4
    • December 5th: Video Games and Violence, a more nuanced view
    • November 14th: Boulle, Pierre. Planet of the Apes. (1964) Ch. 27-end
    • November 16th: Shelley, Mary. Frankenstein. 1818. Preface-Ch. 8
    • November 21st: Shelley, Mary. Frankenstein. 1818. Ch. 9-Ch. 16
    • November 28th: Shelley, Mary. Frankenstein. Ch. 17-Ch. 24
    • November 30th: Violence in Video Games
    • November 7th: Boulle, Pierre. Planet of the Apes Ch. 1-17
    • November 9th: Boulle, Pierre. Planet of the Apes, Ch. 18-26
    • October 12th: Lies Economics Tells
    • October 17th: Brief Histories of Medicine, Salerno, and Galen
    • October 19th: Politicizing Science and Medicine
    • October 24th: COVID-19 Facial Covering Rhetoric
    • October 26th: Wells, H. G. Time Machine. Ch. 1-5
    • October 31st: Wells, H. G. The Time Machine Ch. 6-The End
    • October 3rd: Collins & Pinch’s The Golem at Large (Technology), Ch. 7 and Conclusion
    • September 12th: Collins & Pinch’s The Golem (Science), Ch. 7 and Conclusion
    • September 19th: Collins & Pinch’s The Golem at Large (Technology), Prefaces and Ch. 1
    • September 26th: Collins & Pinch’s The Golem at Large (Technology), Ch. 2
    • September 28th: Collins & Pinch’s The Golem at Large (Technology), Ch. 5 and 6
    • September 7th: Collins & Pinch’s The Golem (Science), Ch. 5 and 6
  • New Media: Gender, Culture, Technology
    • August 19: Introduction to the Course
    • August 21: More Introduction
    • August 26th: Consider Media-ted Arguments
    • August 28th: Media & American Culture
    • November 13th: Hank Green’s An Absolutely Remarkable Thing, Part 3
    • November 18th: Feminism’s Non-Monolithic Nature
    • November 20th: Compulsory Heterosexuality
    • November 25th: Presentation Discussion
    • November 4: Hank Green’s An Absolutely Remarkable Thing, Part 1
    • November 6: Hank Green’s An Absolutely Remarkable Thing, Part 2
    • October 16th: No Class Meeting
    • October 21: Misunderstanding the Internet, Part 1
    • October 23: Misunderstanding the Internet, Part 2
    • October 28: The Internet, Part 3
    • October 2nd: Hauntology
    • October 30th: Social Construction of Sexuality
    • October 7:  Myth in American Culture
    • September 11: Critical Theory
    • September 16th: Social Construction of Gender and Sexuality
    • September 18th: Postmodernism, Part 1
    • September 23rd: Postmodernism, Part 2
    • September 25th: Postmodernism, Part 3
    • September 30th: Capitalist Realism
    • September 4th: The Medium is the Message!
    • September 9: The Public Sphere
  • Science Fiction and American Culture
    • April 10th: Octavia Butler’s Dawn (Parts III and IV)
    • April 15th: The Dispossessed (Part I)
    • April 17th: The Dispossessed (Part II)
    • April 1st: Interstellar (2014)
    • April 22nd: In/Human Beauty
    • April 24: Witch Hunt Politics (Part I)
    • April 29th: Witch Hunt Politics (Part II)
    • April 3rd: Catch Up and Start Octavia Butler
    • April 8th: Octavia Butler’s Dawn (Parts I and II)
    • February 11: William Gibson, Part II
    • February 18: Use Your Illusion I
    • February 20: Use Your Illusion II
    • February 25th: Firefly and Black Mirror
    • February 4th: Writing Discussion: Ideas & Arguments
    • February 6th: William Gibson, Part I
    • January 14th: Introduction to to “Science Fiction and American Culture”
    • January 16th: More Introduction
    • January 21st: Robots and Zombies
    • January 23rd: Gender Studies and Science Fiction
    • January 28th: American Studies Introduction
    • January 30th: World’s Beyond
    • March 11th: All Systems Red
    • March 13th: Zone One (Part 1)
      • Zone One “Friday”
    • March 18th: Zone One, “Saturday”
    • March 20th: Zone One, “Sunday”
    • March 25th: Synthesizing Sources; Writing Gooder
      • Writing Discussion–Outlines
    • March 27th: Inception (2010)
  • Teaching Portfolio
  • Topics for Analysis
    • A Practical Editing Situation
    • American Culture, an Introduction
    • Cultural Studies and Science Fiction Films
    • Efficiency in Writing Reviews
    • Feminism, An Introduction
    • Fordism/Taylorism
    • Frankenstein Part I
    • Frankenstein Part II
    • Futurism Introduction
    • How to Lie with Statistics
    • How to Make an Argument with Sources
    • Isaac Asimov’s “A Cult of Ignorance”
    • Judith Butler, an Introduction to Gender/Sexuality Studies
    • Langdon Winner Summary: The Politics of Technology
    • Oral Presentations
    • Oratory and Argument Analysis
    • Our Public Sphere
    • Postmodernism Introduction
    • Protesting Confederate Place
    • Punctuation Refresher
    • QT, the Existential Robot
    • Religion of Technology Discussion
    • Rhetoric, an Introduction
      • Analyzing the Culture of Technical Writer Ads
      • Rhetoric of Technology
      • Visual Culture
      • Visual Perception
      • Visual Perception, Culture, and Rhetoric
      • Visual Rhetoric
      • Visuals for Technical Communication
      • World War I Propaganda
    • The Great I, Robot Discussion
      • I, Robot Short Essay Topics
    • The Rhetoric of Video Games: A Cultural Perspective
      • Civilization, an Analysis
    • The Sopranos
    • Why Science Fiction?
    • Zombies and Consumption Satire
  • Video Games & American Culture
    • April 14th: Phallocentrism
    • April 21st: Video Games and Neoliberalism
    • April 7th: Video Games and Conquest
    • Assignments for Video Games & American Culture
    • February 10th: Aesthetics and Culture
    • February 17th: Narrative and Catharsis
    • February 24th: Serious Games
    • February 3rd: More History of Video Games
    • January 13th: Introduction to the course
    • January 20th: Introduction to Video Game Studies
    • January 27th: Games & Culture
      • Marxism for Video Game Analysis
      • Postmodernism for Video Game Analysis
    • March 24th: Realism, Interpretation(s), and Meaning Making
    • March 31st: Feminist Perspectives and Politics
    • March 3rd: Risky Business?

Contact Me

Office: Fretwell 255F
Email: atoscano@uncc.edu
ENGL 4183/5183: Editing with Digital Technologies » August 23rd: Introduction to the Class

August 23rd: Introduction to the Class

Plan For Tonight

  • Syllabus and course requirements
  • Make sure you get copies of our textbooks:
    • Kolln, Martha J. and Gray, Loretta S. Rhetorical Grammar: Grammatical Choices, Rhetorical Effects (8th Edition). Pearson: 2017. {978-0-13-4080376}
    • Barrett, Grant. Perfect English Grammar: The Indispensable Guide to Excellent Writing and Speaking. Zephyros P: 2016. {978-1-62315-714-2}
    • You will have specific exercises to do in the Kolln & Gray textbook, so make sure you have the 8th edition.
  • Do the Canvas Introduction; report back to class
  • Fabulous First-Day-of-Class Exam!–on Canvas
    • It is a diagnostic for me to gauge the class’s familiarity and isn’t graded but required.
    • Not doing it will drop your Exam #1 grade by 10%.
  • If we cover everything, we’ll move onto August 30th’s page to get ahead.

“Technical Writing” vs “Technical Communication”

Before we get too far into the specific reading, let’s consider the difference between “technical writing” and “technical communication.” Is there really a difference? Let’s focus on “writing” and “communication.”

This course is not necessarily an introduction to editing because, presumably, you’ve already had that in English 2116 and other Technical Communication courses/situations, or you’re a quick learner. Instead, this course is an intermediate (or advanced) step in your becoming effective technical communicators. Whether or not you actually become an employee with the title “Technical Writer,” is irrelevant: ALL OF YOU WILL HAVE TO COMMUNICATE TECHNICAL INFORMATION TO AUDIENCES.

Make sure you’re reading the assigned material. Your three Exams (which are slightly cumulative) will be based nearly entirely on the reading. I’m going to try my best to make sure we use the vocabulary from the book because I think the concepts are very useful. In different contexts the terms might have different meanings, but the ideas and strategies the terms describe are practically universal.

Ethos, Pathos, Logos

Although this isn’t a rhetorical theory class, we will need to understand rhetoric to help guide our writing and editing choices. Below is a quick overview of ethos, pathos, and logos.

  • Ethos: appeal or presentation of one’s character or credibility.
    • Titles: M.D., PhD, Sir, Dame, Dr., Count, etc.
    • Occupations: Physicist, President, General, etc.
    • Brand Recognition
  • Pathos: appeal to emotions; evoking emotional responses.
    • appeal to fear
    • appeal to patriotism
    • appeal to desires
  • Logos: appeals to logic or facts in a message.
    • Syllogisms
    • Deductive arguments
    • Implicit or explicit message that “if you’re smart, successful, important, etc., you wil do something” (i.e., quit paying more for…)
    • Graphs, statistics, legal codes

Please consider the above elements when doing your assignments. Also, consider how you can craft your prose (or edit the prose of others) for a rhetorical effect. What can we say about the following advertisement?

I don’t mind living with “addition,” but I certainly don’t want to live with “multiplying”! What might the above ad do to the ethos of Palm Partners?

Something that is difficult to catch–especially in our own work–is when we use homonyms, which are words that sound the same but have different meanings, writing the same but are pronounced differently or both (c.f. homographs vs homophones: -graph for writing; -phone for sound). Spell checkers in word processors are pretty good and can even check multiple languages simultaneously. Grammar checkers aren’t as good, but they’re getting better. A grammar checker wouldn’t catch “addition” as incorrect, but it might catch the difference between the following homonyms from the above sentence:

  • ad…add
  • do…due…dew…doo (ha! couldn’t resist)

Consider strategies to check for homonyms. I hate for you to right something incorrect that wood effect you’re ethos…

David Frike’s “The E Street Band Keep Rolling in ’09”

At some point, I decided that this class needed a writing reviews component. Even though this is a “technical writing” class, I’m trying to provide assignments that might broaden your professional writing profile. Basically, if you can focus on how your prose communicates, you’ll be better able to adapt to a variety of communication settings. Also, word economy and efficiency are overall goals for technical communication, so these short reviews will be helpful.

The article I wanted you to read for this week is supposed to demonstrate an intangible in writing. Of course, this isn’t a class on music history, so I’m not asking you to read this for information. Instead, consider how the author describes the album Working on a Dream. By the way, what’s going on with subject verb agreement in “The E Street Band Keep…”? Don’t we write “keeps” for singular subjects? This is something for you to ponder for the next 15 weeks.

Fricke’s article is a series of prepackaged ideas that carry his discussion of the Springsteen album. Phrases such as “pop stomps loaded with Beatlesque guitar jangle,” “1966-Beach Boys vocal harmonies,” and “pedal steel guitar a la Bob Dylan’s Nashville Skyline” (para. 3) are loaded with information–hypercompressed–and are references requiring readers to have fairly good music knowledge. Consider audience, purpose, and situation (context).

This article was originally in print, but it has since gone online. What are some differences you notice between the print (PDF) and online versions? The print version is on Canvas, so check that out if you haven’t already.

Suzy Feay’s review of the Netflix series Away

You can only access the above webpage once, so I recommend saving it using the Adobe Acrobat extension. I didn’t realize this until after I had already closed out and tried to re-access it. You should be able to re-access it on a different computer. Fortunately, UNC Charlotte has a Financial Times subscription, so I have the PDF of it up on Canvas.

Both reviews are similar in that they use a montage approach to listing attributes of their media. However, even though Feay is absolutely correct that Away is garbage, her review is sloppy, depending on a pastiche approach that throws references from the show together but doesn’t weave them into an appropriate review that provides a fuller interpretation. Fricke makes many references to other musicians’ works, but he doesn’t just list them; he uses references to weave together an impression. Consider these passages from both:

  • Fricke: Ironically, “Tomorrow Never Knows” is not the Beatles’ Revolver song but a Springsteen original outfitted with fiddle, strings[,] and pedal steel guitar à la Bob Dylan‘s Nashville Skyline.
  • Feay: “Spacewalk is like war!” snarls Misha (Mark Ivanir, respectable). “I can do it”’ “You’re crazy!” “What the hell is she doing?” The Brit starts praying. “We’ve lost visual!”

Fricke’s word economy compares a song to two well-known albums; whereas, Feay lists out-of-context lines from a new, not-very-well-known TV show. Again, Feay’s review is correct that Away is a trite, poorly written show with a run-of-the mill plot that puts Hilary Swank, an Oscar-winning actress, into a Razzie-winning Lifetime Network role. This review would get a 70% grade and not because its 432 words are nearly half the required length. In order to truly understand the banal nature of the show based on this review, you’d have to watch the show. This review didn’t paint an appropriate picture, so I had to watch the show, and that’s an hour I’ll never get back. Reviews are to pique the interest of readers: writers are not trying to provide in-depth descriptions or full synopses.

By the way, trite, banal, and run-of-the-mill are all synonyms for “common.”

Language Authorities

If we haven’t covered Standard Edited American English (SEAE), we’ll discuss that here. This class privileges SEAE, but that is by no means the only type of English.

What or who are language authorities?

Next Week

The books have been listed on the bookstore’s website since March, so you should have them by today, but I hope you have them by next week. Review the syllabus to keep up with the reading. Here’s what you should have read before next week:

  • Rhetorical Grammar “Introduction” (pp. 1-3) and Ch. 1 (pp. 5-16)
  • Perfect English Grammar “Introduction” (pp. 11-15) and Ch. 1, 2, & 3 (pp. 16-38)

In two weeks, you’ll have homework based on the exercises in Kolln & Gray’s 8th edition, so get these books soon if you haven’t already.

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